Reclaim your Google reputation and protect what matters most: your customers
Most consumers dismiss businesses with a low Google rating. Every fake or unfair review you tolerate today is money you're handing to your competitors.
We operate through official reports and appeals within Google's policies
How much money are they costing you?
According to HBS, each star you lose equals 5% to 9% less revenue. Enter your numbers and see the damage.
* Based on the study by M. Luca, Harvard Business School (2016). Results are indicative and vary by industry and location.
The numbers speak
The more genuine positive reviews a business accumulates, the higher its visibility in local search results.
5-9%
more for every star you gain
Michael Luca's study showed that a one- increase equals a 5% to 9% boost in revenue.
68%
dismiss businesses with fewer than
31% require 4.5 or above. If your average is below that, most won't even consider walking in.
87%
of consumers in check reviews before buying
74% search for those reviews on mobile even while on their way to the physical store.
Hiding Google reviews is not the same as removing them
The typical industry approach combines buying positive reviews with indefinite monthly payments. We work on the root cause: we identify verifiable violations and build the case for Google to take them down.
Hide
They buy fake positive reviews to bury the negative ones. An indefinite monthly fee for a fragile patch: Google periodically purges artificial reviews and the negative ones resurface.
Remove
We prove that the review violates policies or rights and submit the case for Google to evaluate removal. It disappears from your profile, stops counting toward your star rating, and stops influencing your future customers.
What about reviews that can't be removed?
For legitimate reviews that comply with Google's policies, the honest strategy isn't to artificially inflate your score: it's to generate real reviews from satisfied customers through post-service requests and verified channels. Authentic ratings that raise your average naturally and sustainably.
Types of review attacks
Each attack has distinct signals and requires a specific strategy. Which one is yours?
Fabricated reviews from accounts with no history, impossible geographic activity, and nearly identical text. Multiple 1-star reviews on the same day.
Multiple negative reviews concentrated in short timeframes, from profiles with suspicious patterns. A clear signal of a coordinated attack, not real customer experiences.
Contain information about internal processes or staff conflicts. They don't reflect a customer experience: they are internal disputes publicly exposed.
"If you don't refund me, I won't delete the review." Giving in usually reinforces the pattern and triggers further demands. There are formal channels to take action.
Images from another location, offensive content, or scenes that suggest non-existent problems. Silent damage that can be reported directly as inappropriate content.
How we work
Technical Audit
3-5 daysWe analyze each negative review in detail. We investigate account activity, behavioral patterns, and content consistency to identify violations and assess feasibility.
Escalation & Filing
1-6 weeksWe submit documented reports to the platform's support team. If there is no action, we escalate with a formal legal request invoking fundamental rights or applicable regulations.
Protection Strategy
Customized per caseFor reviews that cannot be removed, we design a specific strategy for your business. We study your case, audit your profile, and present a concrete plan: activation of real customers, listing optimization, and results monitoring. We don't buy reviews or inflate ratings -- we build a solid and sustainable reputation.
Your account is never at risk
No tricks, bots or shortcuts. Every action is backed by Google's policies, UAE digital governance frameworks and federal legislation.
Google Policies
CompliantEvery review is mapped to a specific violation: spam, conflict of interest, harassment or personal data exposure. We document it with evidence the platform cannot ignore.
UAE Digital Governance
Digital complianceFederal digital compliance frameworks impose strict obligations on platforms operating in the UAE. We deploy formal requests backed by these regulatory mandates to demand the assessment and removal of unlawful content.
UAE Federal Law
Criminal enforcementUAE cybercrime legislation imposes criminal penalties for posting fake reviews — including fines from AED 250,000 to AED 1,000,000 and potential imprisonment. We activate the relevant legal mechanisms through formal demands with real criminal consequences.
Zero risk to your account
GuaranteedEverything is handled through official channels: Google's support panel, complaint forms and legal demands when necessary. We never access your account or do anything that could trigger a suspension.
We charge for results, not attempts
We don't sell packages because every situation is unique. Each case requires a detailed analysis and a personalised strategy aligned with Google's policies.
A single 1-star review requires 15 perfect 5-star reviews just to recover a 4.8 rating.
Pure mathematics: Google's arithmetic mean.
The direct strategy: improve your profile.
Taking action on reviews is the first step.
Full-scope Analysis
We analyse your profile in depth, review every single review and assess viability against Google's policies. If there is no actionable opportunity, we tell you — at no additional cost.
Initial setup · Non-refundableSuccess-based billing
You only pay when the review has been removed and we verify it is no longer visible. If it's not removed, you don't pay. Simple as that.
Charge per removed review · VerifiedTailored strategy
If a review cannot be removed, we study your case and present a bespoke plan: activation of real customers, profile optimisation and ongoing monitoring. Zero purchased reviews — real, sustainable reputation.
Custom plan · No fake reviewsIf a real customer had a demonstrably bad experience and their review complies with Google's guidelines, it cannot be removed. Anyone who promises you otherwise is not being honest.
Case studies
Real data, names withheld for confidentiality (NDA). Metrics verified via Google Business Profile.
A rival property orchestrated 14 fake 1★ reviews through a network of newly created accounts targeting the hotel's peak season.
14 reviews removed for spam and fake engagement. 35 verified guest reviews captured via post-checkout follow-up.
Google spam report with IP pattern evidence. Escalation under UAE Federal Decree-Law No. 34/2021 (cybercrime).
Former business partner published 8 defamatory reviews from personal and family accounts after a commercial dispute.
8 reviews removed for conflict of interest and harassment. 18 genuine reviews from regular customers captured.
Conflict of interest report + formal notice under UAE Commercial Transactions Law.
Coordinated campaign by 11 bot accounts with Indian IPs posting identical complaint templates about off-plan delays.
11 reviews removed for spam and fake content. 26 reviews from verified buyers captured post-handover.
Spam pattern report with geolocation evidence. RERA compliance documentation attached.
Customer demanded free upgrade, then posted 4 reviews from different accounts with fabricated damage claims.
4 reviews removed for duplicate content. 12 genuine reviews from verified renters captured via SMS follow-up.
Duplicate content report with rental contract evidence. No legal escalation required.
Competing wellness chain hired a review farm: 10 profiles with stock photos posting within 48 hours of each other.
10 reviews removed for fake content and coordinated inauthentic behaviour. 28 genuine reviews captured with loyalty programme integration.
Technical pattern analysis + escalation under UAE Federal Decree-Law No. 34/2021 for defamation via electronic means.
Disgruntled ex-contractor published 2 reviews with confidential business details violating NDA terms.
2 reviews removed for policy violation and confidential information. 10 client reviews captured post-onboarding.
Policy violation report + DIFC Courts cease-and-desist under DIFC Data Protection Law.
Internally verifiable data. Identities protected by commercial confidentiality.
It's not magic. It's a protocol.
You see 3 phases. Behind the scenes, we execute 8 phases of analysis and evaluation for each case.
Full review audit
Review of every rating, score, date, and posting pattern.
Author profile analysis
Activity patterns, posting context, legitimacy analysis.
Feasibility assessment
Real probability of removal before taking action. No false promises.
Policy and rights mapping
Each review is cross-referenced with Google policies and applicable legislation.
Evidence dossier
Screenshots, metadata, timeline, and documented argumentation.
Report and escalation
Official platform channels and specialized legal counsel when applicable.
Active reputation strategy
A tailored plan so your profile organically reflects the reality of your business.
Continuous monitoring
Real-time alerts for new suspicious reviews.
Every step is designed to build a solid case, grounded in platform policies and applicable legislation.
Real results.
Real people.
We are not a bot or an anonymous platform. We are a team of four professionals dedicated to protecting businesses like yours.
David Sitjes
Fraudulent pattern detection techniques to protect brands
Admir Bahtagic
Solutions focused on building secure and scalable reputation processes
Santiago Talavera
Specialist in cybercrime, corporate offenses, and strict ethical standards
Pilar Bofarull
Brand strategy, digital reputation, media management, and online visibility
A multidisciplinary team: legal, technical, and strategic. Every case is approached from all three perspectives.
Advanced AI. Human decision.
Our technology analyzes, cross-references data, and detects patterns. But the final decision, strategy, and sign-off always belong to a member of our team.
Semantic understanding
Detects nuances, irony, contradictions, and real context in each review, beyond the literal words.
Cross-analysis
Multiple AI models evaluate each case independently. Only what all of them confirm advances to the next level.
Live verification
We cross-reference profiles, account history, geographic patterns, and up-to-date regulations at the time of analysis.
Human oversight
No report is sent without review by our team. AI proposes, the professional decides and signs off.
Ethical and transparent AI commitment
Our artificial intelligence complies with GDPR and European regulations. It does not make final decisions without human oversight, does not fabricate evidence, and operates exclusively through each platform's official channels.
— Santiago Talavera, Criminal Lawyer & Compliance
What everyone asks
How can I remove Google reviews from my business profile?
Reviews can only be removed if they violate Google's policies: spam, conflict of interest, harassment or personal data exposure. There is no button to manually delete reviews. Removing Google reviews is a complex process: you need to identify which rule was violated, document evidence and file a formal report. If that fails, it can be escalated with a legal demand. For reviews that don't meet removal criteria, the alternative is to respond professionally and encourage genuine reviews that improve your average rating.
How long does it take Google to remove a review?
The standard reporting process takes 3 to 7 business days if the system automatically detects the violation. If we need to escalate with legal documentation or a formal rights request, the timeline extends to 14-30 days. Be wary of anyone promising results in 24 hours — no legitimate process with Google resolves that quickly.
Can fake Google Business reviews be deleted?
Yes, provided they meet violation criteria. It's not enough for them to seem fake — they must breach a specific policy (fake engagement, conflict of interest, impersonation, harassment) or a legal right (personal data, defamation). The difference comes down to proof: a fabricated but plausible review is difficult to remove without evidence. With a solid dossier — account patterns, suspicious timing, inconsistencies — the likelihood improves significantly.
How do I report a fake review on Google in the UAE?
At three levels. First, standard report: locate the review on the platform and flag it selecting the specific violation reason. Second, if no action is taken, escalate with detailed documentation to the platform's support team. Third, UAE federal digital governance frameworks require platforms to act on properly documented unlawful content — and UAE cybercrime legislation adds criminal penalties for fake reviews, making formal demands significantly more effective than in most jurisdictions.
Will the review author find out we had their review removed?
No. Google does not notify the review author. The review simply stops being visible to the public, including your future customers. The process is completely discreet.
Is it worth removing Google reviews?
Yes, when the reviews violate policies or legal rights. Removing them improves trust and corrects a signal that directly affects conversion: more calls, more Maps directions, more bookings. It's not useful to approach it as "delete everything negative" — legitimate criticism is part of the ecosystem. The real value appears when you combine removal with an active reputation strategy that amplifies genuine reviews from your customers.
What happens if the review is from a real customer who had a bad day?
If the customer paid, the transaction record exists, there are no insults and the review complies with Google's guidelines, it cannot be removed. For those cases we help you design a strategy so your satisfied customers share their experience naturally. The negative review loses relative weight and gets pushed down in your profile.
Can you improve online reputation without deleting reviews?
Yes. Through three levers: professional public responses, real resolution of the issue if one exists and an active strategy to encourage satisfied customers to share their feedback. This reduces the relative impact of bad experiences. But when there are unlawful reviews or coordinated attacks, leaving everything to "management" means accepting unnecessary damage. The most efficient approach is usually a mix: removal when warranted and a reputation system for the rest.
How many reviews do you need to raise your Google rating?
It depends on how many reviews you already have and what your current average is. A single 1-star review requires 15 to 20 perfect 5-star reviews just to recover a 4.8 rating. That is why an active reputation strategy is a fundamental part of any improvement plan: it's not just about removing negative Google reviews, but building a solid and credible profile over the long term.
If you charge on a success basis per removed review, why is there an initial fee?
Because the analysis of each case, the review of activity patterns and the development of the strategy require hours of specialist work. The initial analysis covers the full technical study of your profile. The management fee for each review is only invoiced once it has been removed and we verify it is no longer visible.
Can you guarantee all negative reviews will be removed?
No. Any guarantee of 100% results ignores the fact that the final decision lies with the platform. What we do guarantee is a rigorous technical process, deep knowledge of content policies, and legal escalation when applicable. For reviews that cannot be removed, we design an active reputation strategy tailored to your business.
Is this your case?
It doesn't matter if it's 2 reviews or 20. A single visible fake review can cost you thousands per year. If you recognize yourself in any of these situations, we can help.
Sudden rating drop
Your score has plummeted due to reviews you don't recognize as real customers. You notice fewer calls, fewer visits, fewer bookings.
Multiple locations affected
You manage a chain, franchise, or group with multiple Google Maps listings. Fake reviews damage your brand across all locations.
Google ignored your reports
You reported reviews on your own and Google kept them up. Without proper documentation and escalation, reports usually go nowhere.
Competitor or internal conflict
The patterns don't add up: accounts with no history, similar texts, reviews concentrated in a few days. Everything points to a coordinated attack.
Extortion or blackmail
You receive messages or calls conditioning review removal on a payment. This pattern has legal implications and specific courses of action.
Reviews with fabricated content
Descriptions of experiences that never happened, false technical details, or photos from another business. Content designed to look real and damage your credibility.
This is not for you if...
Your negative reviews are from real customers who had a legitimate bad experience. We do not remove honest criticism. If that's your case, we'll tell you during the audit and guide you toward the right strategy.
We analyze your Google reputation and tell you exactly what options you have to recover it
Leave us the link. We analyze your profile in depth, evaluate each review against Google's policies, and present the steps to follow. At no cost.